LED creative colorful lights

Brand Philosophy

The JadeXHub Standard

At JadeXHub, luxury is not excess — it is precision.

Every product is selected for performance, design integrity, and ease of use.

We believe technology should blend into your lifestyle, not interrupt it.

This is smart living — elevated.

Frequently Asked Questions

Find answers to common questions about our store

What is your shipping policy?

We offer free shipping on all orders over R500. Standard shipping takes 3-5 business days, and express shipping is available for faster delivery. All orders are processed within 24 hours.

What is your return policy?

We accept returns within 30 days of purchase. Items must be unused and in original packaging. Simply contact our support team to initiate a return, and we'll provide a prepaid shipping label.

How do you protect my privacy?

Your privacy is our priority. We use industry-standard encryption to protect your personal information. We never share your data with third parties without your consent. Read our full privacy policy for details.

What payment methods do you accept?

We accept all major credit cards, debit cards, PayPal, and other secure payment methods. All transactions are encrypted and processed through secure payment gateways for your protection.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package in real-time. You can also check your order status by logging into your account.

Do you offer international shipping?

Yes, we ship to select countries worldwide. International shipping rates and delivery times vary by location. Customs fees and import duties may apply and are the responsibility of the customer.

How do I contact customer support?

Our customer support team is available Monday-Friday, 9am-6pm SAST. You can reach us via email, phone, or live chat. We typically respond to all inquiries within 24 hours.

Are your products authentic?

Absolutely. We source all products directly from authorized manufacturers and distributors. Every item comes with a certificate of authenticity and is backed by our quality guarantee.

Do you offer gift wrapping?

Yes, we offer complimentary gift wrapping on all orders. Simply select the gift wrap option at checkout and include a personalized message. Perfect for special occasions and celebrations.

What if I receive a damaged item?

If you receive a damaged or defective item, please contact us immediately with photos. We'll arrange a replacement or full refund at no cost to you. Your satisfaction is guaranteed.

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The JadeXHub Standard