At JadeXHub, luxury is not excess — it is precision.
Every product is selected for performance, design integrity, and ease of use.
We believe technology should blend into your lifestyle, not interrupt it.
This is smart living — elevated.
Frequently Asked Questions
Find answers to common questions about our store
We offer free shipping on all orders over R500. Standard shipping takes 3-5 business days, and express shipping is available for faster delivery. All orders are processed within 24 hours.
We accept returns within 30 days of purchase. Items must be unused and in original packaging. Simply contact our support team to initiate a return, and we'll provide a prepaid shipping label.
Your privacy is our priority. We use industry-standard encryption to protect your personal information. We never share your data with third parties without your consent. Read our full privacy policy for details.
We accept all major credit cards, debit cards, PayPal, and other secure payment methods. All transactions are encrypted and processed through secure payment gateways for your protection.
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package in real-time. You can also check your order status by logging into your account.
Yes, we ship to select countries worldwide. International shipping rates and delivery times vary by location. Customs fees and import duties may apply and are the responsibility of the customer.
Our customer support team is available Monday-Friday, 9am-6pm SAST. You can reach us via email, phone, or live chat. We typically respond to all inquiries within 24 hours.
Absolutely. We source all products directly from authorized manufacturers and distributors. Every item comes with a certificate of authenticity and is backed by our quality guarantee.
Yes, we offer complimentary gift wrapping on all orders. Simply select the gift wrap option at checkout and include a personalized message. Perfect for special occasions and celebrations.
If you receive a damaged or defective item, please contact us immediately with photos. We'll arrange a replacement or full refund at no cost to you. Your satisfaction is guaranteed.
